Your New Door – The order that you (the customer) have made is with Smashing Windows Ltd (the Company), trading as, and along with these terms and conditions form the contract between us, which will be governed by English Law.  The company agrees to supply to you the customer the goods as described on the order that you have placed on line via our website,, once authorisation of your correct credit / debit card payment has been received by the Company. Please note that the payment authorisation process can take 3 – 5 days and manufacture will not start until such authorisation has been received by us.

Check and Double-Check – Whilst we have endeavoured on the website to provide accurate information and advice to help you order your door, these are for general guidance only and you should carry out your own research prior to ordering. In particular you should be aware that all the images, colours, descriptions that are contained on the website and any other supporting advertising are for indicative purposes only and therefore should not be solely relied upon.

We have included on the website some advice and information on how to measure and how to fit your new door. Please ensure that you have read these and also carried out your own research into measuring and fitting. We cannot be held responsible if the door and frame does not fit. If unsure we recommend that the measuring and installation is carried out by a competent / suitable trades person.

It is your responsibility to ensure if any building regulations or planning approvals are required, please ensure that you have confirmed these before ordering any goods from us.

Revisions – Whoops! – If for any reason you wish to make an alteration, we must be informed within 24 hours of placing the order.  Ideally call us on 01296 630650 and email us as soon as you are aware that a change needs to be made. In normal circumstances we should be able to incorporate your request and a confirmation of adjustment will be emailed out to you. If the amendment requires a further payment to us, this payment will need authorisation before recommencing the process which may alter the delivery date.

Delivery – The price on the order form that you have completed will include VAT at the prevailing rate and all delivery charges to a destination within Great Britain. The mode of transport will be at the sole discretion of the Company.

Your new door should normally be delivered within 7 – 10 working days from us receiving your order, and you will receive a text message the day before delivery with an approximate delivery time slot. Please ensure that someone at the property is available to take the delivery and sign the delivery sheet. All our delivery dates are made in good faith but these dates cannot be guaranteed and we cannot be held responsible for any liability incurred by you due to any delay in delivery.

On delivery it is important that you check the items thoroughly and inform the driver of any damages or shortages. Please advise us of these by email, or telephone within 24 hours. We cannot be held responsible after this time for any damages or shortages on delivery, and naturally cannot be held responsible for any damages caused by subsequent storage or installation issues. Any packaging supplied by us is intended to be sufficient to protect the goods for all normal conditions of transit and the period of transit only. It is the responsibility of the customer to dispose of any unwanted packaging responsibly.

The risk of loss or damage to the goods delivered passes to the customer upon delivery.

The date of delivery cannot be amended once it has been confirmed and if no one is at the property at the time of delivery, the driver will leave your door in a safe place and sign for the delivery as ‘received in good condition’. PLEASE THEREFORE ENSURE SOMEONE IS AVAILABLE TO TAKE DELIVERY OF YOUR DOOR

Cancellations – The company reserves the right to cancel your order within 10 working days of receiving your order, and our liability will be limited to the amount you have paid us within the contract, which will be refunded.

You may cancel the order you have placed with us within 24 hours of sending your order and all monies paid to us will be refunded, subject to an administration fee of £30. Orders cancelled after this time will be refunded subject to a deduction for costs incurred by us in the course of production up to the time of cancellation.

Guarantee – We will replace free of charge any items that become defective within the periods shown below, although cannot be held responsible for any additional costs in the installation of the replacement items. We also cannot be held liable for any damage caused by ‘fair wear and tear’, misuse or accidental damage, and it is important that our guidelines in cleaning and maintaining your door and fittings are followed.

We will endeavour to replace items to match the original, but in some cases where this may not be possible a ‘closest match’ available will be provided

The Company warrants that, for a period of 10 years (except for the Dark wood and Oak finish which will be 5 years) from the date of manufacture, its composite door, door set and door slab for domestic use as follows: (i) will not fade outside accepted tolerances contained within GRS (Grey Scale Rating) 3-4 according to BS EN ISO 11341 for paints and varnishes; and (ii) in respect of door leafs only in normal use the doors will not crack, chip, blister, flake or peel. Thermal Movement will occur as with UPVC and Timber products and is normal, as the product will revert back to within its natural flat plane tolerance as long as the installation guide lines are observed. Liability for Thermal Movement is therefore excluded.

The Company warrants that (i) for a period of 5 years from the date of manufacture for those parts of the Goods which are hardware (including door hinges, lock sets, handles) and (ii) for a period of 10 years from the date of manufacture, its stainless steel furniture and ERA Vectis locking system, shall continue to function satisfactorily. These warranties shall not apply where handles, hinges and locking system have been subjected to stresses and operating forces beyond recommended levels as stipulated by the GGF guidelines and British Standards Code of Practice.

The Company warrants that, for a period of 10 years from the date of manufacture, its composite door glass units will be free from obstruction of vision arising from deposition of moisture or deterioration of inner glass, subject always to such units being maintained in accordance with any guidance provided by the Company. This warranty excludes any breach caused by (i) undue impact or any neglect; (ii) misuse; (iii) faulty installation; (iv) building subsidence; (v) wilful or neglectful damage or excessive wear and tear; (vi) modifications/alterations made post installation; (viii) any Act of God