Terms & Conditions


1.1 These Terms and Conditions (“Terms”) govern your use of the iDoor website located at www.idoor.co.uk (“Website”) and any services provided by iDoor, a trading name of Smashing Windows Ltd (“we”, “us”, “our”). The registered office of Smashing Windows Ltd is at Unit 34 Rabans Close, Aylesbury, HP19 8RS.

1.2 iDoor provides an online platform for customers to design their own composite doors and avail of our local installation services in the specified areas. By using our Website or our Services, you agree to these Terms in full. If you disagree with these Terms or any part of these Terms, you must not use our Website or our Services.

1.3 These Terms apply to all users of the Website and Services, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

1.4 We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our Website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Website or the Services following the posting of any changes constitutes acceptance of those changes.

1.5 By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Use of the Website

2.1 You agree to use the iDoor website in a manner that is lawful and respectful to others. You must not use the website in a way that infringes on the rights of others, or in a manner that restricts or inhibits anyone else’s use and enjoyment of the website.

2.2 The content of the iDoor website, including but not limited to text, graphics, logos, and software, is the property of Smashing Windows Ltd and is protected by copyright laws. You may not reproduce, duplicate, copy, sell, or otherwise exploit our website or any product image, product listing, product description, or other content, for any commercial purpose without our express written consent.

2.3 You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

2.4 You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

2.5 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

Product Information and Availability

3.1 We strive to ensure that the information on our website is complete, accurate, and current. This includes, but is not limited to, information pertaining to product descriptions, pricing, and availability. However, we do not guarantee that our website is error-free or that the product descriptions are accurate or complete.

3.2 All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

3.3 We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any color will be accurate.

3.4 We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

3.5 Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

Ordering and Payment

4.1 By placing an order on our website, you confirm that all information you provide is accurate and complete. All orders are subject to acceptance and product availability.

4.2 Before an order is placed, we will visit your property to verify the measurements for the door. This is to ensure that the door fits perfectly in your home. It is your responsibility to provide access to the property at the agreed time for this verification process.

4.3 Prices listed on our website are subject to change without notice. All prices are inclusive of VAT at the current rate of 20%. The total cost of your order is the price of the products ordered plus VAT.

4.4 We accept all major debit and credit cards, as well as bank transfers, for payment. By submitting an order, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the website) to that payment method.

4.5 If the payment method cannot be verified, is invalid, or is otherwise not acceptable, your order may be suspended or cancelled. You must resolve any problem we encounter in order to proceed with your order.

Supply and Installation of Doors

5.1 iDoor provides a comprehensive service that includes the supply and local installation of composite doors. These services are available only within the specified areas listed on our website.

5.2 The initial price provided by our online door designer tool is an estimate based on the measurements and specifications provided by you. We are not liable for any inaccuracies in this estimate. The final price will be provided in a quote following our own measurement verification process.

5.3 Before an order is placed, we will visit your property to verify the measurements for the door. This is to ensure that the door fits perfectly in your home. It is your responsibility to provide access to the property at the agreed time for this verification process.

5.4 Once the measurements have been verified, we will provide a final quote for the door and installation service. This quote will include the cost of the door, the cost of installation, and any applicable taxes.

5.5 Upon acceptance of the quote, we will proceed with the supply and installation of the door. We strive to provide a professional and timely installation service. However, we are not liable for any delays or complications arising from factors beyond our control, such as adverse weather conditions or issues with the property.

5.6 It is your responsibility to ensure that the installation site is safe and suitable for the installation of the door. This includes ensuring that the area where the door will be installed is clear of any obstructions or hazardous materials.

Warranties and Guarantees

6.1 All doors supplied and installed by iDoor come with a standard manufacturer’s warranty. This warranty covers defects in material and workmanship under normal use and service. The specific terms and conditions of the warranty, including its duration, will be provided with the product.

6.2 The warranty does not cover damage or defects caused by misuse, abuse, accidents, alterations, exposure to extreme weather, improper installation, or lack of regular maintenance.

6.3 In the event of a defect covered by the warranty, we will, at our discretion, either repair the product or replace it with a similar product. We will not be liable for any installation or reinstallation costs.

6.4 Any repairs or replacements under the warranty will not extend the original warranty period.

6.5 The warranty is transferable

6.6 To make a claim under the warranty, you must provide proof of purchase and notify us of the defect within a reasonable time of discovering it.

6.7 This warranty is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described.

Cancellations, Returns, and Refunds

7.1 If you wish to cancel your order, you must notify us as soon as possible. Please note that if the order has already been processed or the product has already been customised according to your specifications, it may not be possible to cancel the order.

7.2 Due to the custom nature of our products, we do not accept returns unless the product is defective or not as described. If you believe your product is defective or not as described, please contact us immediately.

7.3 If we determine that the product is defective or not as described, we will, at our discretion, either repair the product, replace it with a similar product, or provide a refund. The method of resolution will be determined on a case-by-case basis.

7.4 If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days.

7.5 We are not liable for any installation or reinstallation costs associated with defective or not as described products.

7.6 These cancellation, return, and refund policies do not affect your legal rights in relation to products that are faulty or not as described.

Liability and Disclaimers

8.1 We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

8.2 You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

8.3 You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

8.4 In no case shall iDoor, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.