Terms & Conditions

iDoor is a trading name of Smashing Windows Ltd (www.smashingwindows.com (opens in a new tab)), a company registered in England and Wales under company number 05383607. Our registered office is Unit 34 Rabans Close, Rabans Lane Industrial Area, Aylesbury, Buckinghamshire HP19 8RS, and our VAT number is GB 878 4151 89.

In these terms, “we”, “us” and “our” mean Smashing Windows Ltd trading as iDoor, and “you” and “your” mean the person ordering goods or services from us.

You can contact us by phone on 01296 630650, by email at sales@idoor.co.uk or by writing to us at our registered office. Our office is open Monday to Friday, 9am to 2pm.

These terms apply to every contract for the supply and installation of composite doors and related products by us.

These terms, together with your written quotation and our written order confirmation, make up the whole agreement between us.

We may update these terms from time to time. The version that applies to your order is the one published when your order is confirmed.

Prices on our website, including our example prices and any price shown by our online door designer, are estimates based on the information available at the time. Your final price is confirmed in a written quotation after our survey.

Written quotations are valid for 30 days from the date of issue.

All prices are in pounds sterling and include VAT at the current rate.

We work hard to keep the product descriptions, prices and images on our website accurate, but mistakes can happen and we’ll correct any we find. Colours and finishes on screen may not exactly match the finished product, so please ask us for advice if the colour is important to you.

Every order needs an onsite survey before it is confirmed, so we can take accurate measurements and assess what’s needed to install your door.

The survey is free within our standard service areas (see section 12). We’ll arrange it at a time that suits you. Please give us at least 24 hours’ notice if you need to cancel or rearrange it, and make sure we can access the door opening.

If the survey shows that additional work or materials are needed, we’ll amend your quotation and explain why before you commit.

If the survey shows that installation isn’t feasible, or would need significant additional work that wasn’t included in your original quotation, either of us may cancel the order without penalty.

Your order is confirmed, and our contract with you begins, once:

• the survey has been completed
• you have signed our contract
• you have paid the deposit
• we have confirmed acceptance of your order in writing

We don’t offer a supply-only or mail order service. Every door we supply is installed by our own qualified installation team.

A deposit of 50% of the total price is due when you confirm your order.

The balance is due when installation is complete, before our installation team leaves your property.

You can pay by bank transfer, debit card or credit card. We don’t accept cash payments over £500.

If you don’t pay on time, we may charge interest on the overdue amount at 4% a year above the Bank of England base rate until it is paid.

Your door is made to measure to your specification. Lead times from order confirmation are usually 2 to 3 weeks for standard doors and 4 to 6 weeks for bespoke orders, depending on the manufacturer’s schedule.

Lead times and installation dates are estimates. We’ll do our best to meet them and will let you know as soon as possible if they change.

Installation includes:

• removal and disposal of your existing door, unless we agree otherwise
• frame preparation and adjustment
• hanging and aligning your new door
• fitting and adjusting the hardware
• weatherproofing and draught sealing
• final testing and a demonstration of your new door

If we find that additional work is needed during installation (for example structural repairs or electrical work), we’ll quote for it separately and won’t carry it out without your approval.

Please give us accurate information about your property, including any building restrictions or regulations that apply to it.

You are responsible for obtaining any planning permission or building regulations approval your property needs.

On the installation day, please provide clear access to the property and the work area, and make sure an adult is present throughout.

Please move furniture and belongings away from the installation area. We can’t accept responsibility for damage to items left in the work area unless it is caused by our negligence.

Please tell us about any changes to your property that could affect the installation.

If you sign your contract at your home or workplace, or anywhere else away from our premises, you have 14 days from the day you sign to cancel it without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To cancel, tell us clearly by email to sales@idoor.co.uk or in writing to our registered office.

After that 14-day period, or if it doesn’t apply, you can still cancel before installation begins. Because your door is made to measure, the following applies:

• before we place your order with the manufacturer, we’ll refund your deposit less our reasonable administration costs
• once your order has been placed with the manufacturer, your deposit is non-refundable
• once your door has been manufactured, the full contract price is payable, less any costs we save as a result of the cancellation, such as installation

Doors made to your specification can’t be resold, which is why these charges apply.

We may cancel your order if the survey shows that installation isn’t feasible (see clause 4.4). If we do, we’ll refund any money you have paid us.

This section doesn’t affect your legal rights, including your rights if your door or its installation is faulty.

Your new door is covered by the following guarantees:

• door panel: 10-year manufacturer’s warranty against manufacturing defects
• sealed glass units: 5 years against seal failure
• hardware: 2 years against mechanical failure
• installation: 2 years from completion against defects in our workmanship

The guarantees don’t cover:

• fair wear and tear
• damage caused by misuse, neglect or accident
• alterations or repairs carried out by anyone other than us
• damage caused by extreme weather events

To make a claim, please tell us in writing within 7 days of discovering the defect and include your proof of purchase. We’ll repair or replace the affected part. A repair or replacement doesn’t extend the original guarantee period.

These guarantees are in addition to your legal rights. Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality, and services must be carried out with reasonable care and skill. For more information, visit gov.uk/consumer-protection-rights (opens in a new tab).

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

Our total liability to you in connection with your order is limited to the total price of your order, except where the law doesn’t allow us to limit it.

We supply our products for domestic and private use only, and we are not liable to you for any loss of profit, loss of business or business interruption.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the goods and services we provide.

We hold £5 million public liability insurance and professional indemnity insurance, and all of our installers are fully insured.

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as extreme weather, pandemics or government restrictions, strikes or industrial action, supply chain disruption or material shortages. If this happens we’ll contact you as soon as possible and do what we can to minimise the delay.

We supply and install doors in Aylesbury and the surrounding villages, Milton Keynes, High Wycombe, Thame, Princes Risborough, Buckingham and other areas within Buckinghamshire.

Work outside our standard service areas may incur additional charges, which we’ll confirm in your quotation.

We process your personal information in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. We use it to fulfil your contract and don’t share it with third parties except where necessary to deliver and install your order.

Full details are in our privacy policy.

If you’re unhappy with our products or service, please tell us so we can put things right. Email sales@idoor.co.uk, call 01296 630650 or write to the Customer Services Manager at our registered office.

We’ll acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

If you’re not satisfied with our response, you can get free, impartial advice from Citizens Advice (opens in a new tab).

The content of this website, including text, images and logos, belongs to Smashing Windows Ltd or is used with permission. You may not copy it for commercial purposes without our written consent.

Our online door designer is provided by a third party and hosted on their website. The designs and prices it produces are estimates, as explained in clause 3.1.

We aim to keep this website accurate and available, but we can’t guarantee that it will always be uninterrupted or error-free.

If a court decides that any part of these terms is invalid or unenforceable, the rest of the terms will continue to apply.

Any change to your contract must be agreed in writing by both of us.

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction over any dispute.