Terms & Conditions

1. Services We Provide

1.1 Our Services Include:

✓Supply and professional installation of composite doors
✓Mandatory onsite surveys and consultations
✓Removal and disposal of existing doors
✓Comprehensive aftercare and warranty services
✓Access to our online door designer tool

⚠️ Please Note: We do not offer mail order or supply-only services. All doors must be installed by our professional team.

2. Quotations & Orders

2.1 Quotations

•Valid for 30 days from date of issue
•Include VAT at current rate
•Subject to adjustment following site survey

2.2 Order Confirmation

Orders are only confirmed after:

Completion of mandatory onsite survey
Receipt of signed contract
Payment of required deposit

2.3 Mandatory Onsite Survey

!All orders require an onsite survey
•Free within our standard service areas
•24-hour cancellation notice required
•Access to installation area must be provided
•We may decline orders if installation is not feasible

3. Manufacturing & Installation

3.1 Lead Times

Standard Doors

2-3 weeks from order confirmation

Bespoke Orders

4-6 weeks from order confirmation

* Lead times are estimates and may vary based on manufacturer schedules

3.2 Installation Service Includes

✓Removal and disposal of existing door
✓Frame preparation and adjustment
✓Professional door hanging and alignment
✓Hardware installation and adjustment
✓Weatherproofing and draught sealing
✓Final testing and customer demonstration

3.3 Customer Responsibilities

•Provide clear access to work area
•Remove furniture and belongings from installation area
•Ensure adult presence during installation
•Obtain necessary planning permissions if required

4. Warranties & Guarantees

Door Panel

10 Years

Manufacturing defects

Glass Units

5 Years

Seal failure

Hardware

2 Years

Mechanical failure

Installation

2 Years

Workmanship defects

4.1 Warranty Exclusions

Warranties do not cover:

✗Normal wear and tear
✗Damage from misuse, neglect, or accidents
✗Alterations or repairs by third parties
✗Damage from extreme weather events

To claim under warranty: Notify us in writing within 7 days of discovering any defect.

5. Cancellation Rights

5.1 Cooling-off Period

For contracts signed at your home or workplace, you have 14 days to cancel from the date of signing (Consumer Contracts Regulations 2013).

5.2 Cancellation Charges

Before manufacturing:	Deposit refundable less admin costs
After manufacturing begins:	Deposit non-refundable
Goods manufactured:	Full contract price payable

Note: Bespoke doors manufactured to your specifications cannot be cancelled once production begins, as these cannot be resold.

6. Service Areas

We provide supply and installation services throughout Buckinghamshire, including:

Primary Areas

• Aylesbury
• Milton Keynes
• High Wycombe

Towns

• Thame
• Princes Risborough
• Buckingham

Additional

• All Buckinghamshire villages
• Surrounding areas*

* Service to areas outside our standard coverage may incur additional charges

7. Liability & Insurance

7.1 Our Coverage

✓Public liability insurance: £5 million
✓Professional indemnity insurance
✓All installers fully insured

7.2 Limitations

•Liability limited to contract value
•No liability for consequential losses
•Claims must be notified within 7 days

8. General Terms

8.1 Data Protection

Your personal information is processed in accordance with UK GDPR and our Privacy Policy.

8.2 Force Majeure

We are not liable for delays caused by circumstances beyond our control, including severe weather, supplier delays, transport strikes, or government restrictions.

8.3 Governing Law

These terms are governed by English law and subject to the exclusive jurisdiction of English courts.

Questions About These Terms?

Email Us

sales@idoor.co.uk

Call Us

01296 630650

Write to Us

Unit 34 Rabans Close
Aylesbury HP19 8RS

Consumer Rights

These terms do not affect your statutory rights as a consumer. For more information visit gov.uk/consumer-protection-rights

Company Information

Important Notice