Privacy Policy
How we protect your personal information at iDoor
Effective Date: January 2025
Data Controller Information
iDoor is a trading name of Smashing Windows Ltd
Company Registration: 5383607 | VAT: 878 4151 89
Registered Office
Unit 34 Rabans Close, Aylesbury, HP19 8RS
Our Privacy Commitment
- ✓We only collect information necessary to provide quotes and services
- ✓We never sell your personal data to third parties
- ✓You can request to see, update, or delete your data at any time
- ✓We use industry-standard security to protect your information
- ✓Marketing emails are optional and you can unsubscribe anytime
1. Information We Collect
1.1 When You Request a Quote
To prepare and email you a detailed quote for our composite doors, we collect:
- •Contact Details: Name, email address, phone number
- •Property Address: For site surveys and installation
- •Door Requirements: Style, color, size preferences from our designer tool
- •Project Timeline: Preferred installation dates
1.2 During Site Surveys
- •Property measurements and specifications
- •Photos of existing door area (with your permission)
- •Installation requirements and access notes
1.3 Website Usage Data
- •Pages visited and time spent on site
- •Door designs created in our online tool
- •Technical data (browser type, device information)
2. How We Use Your Information
Quote Generation
- • Prepare detailed door quotes
- • Email quotes directly to you
- • Follow up on quote requests
- • Provide pricing updates
Service Delivery
- • Schedule site surveys
- • Coordinate installation
- • Process payments
- • Provide aftercare support
2.1 Legal Basis for Processing
We process your data under UK GDPR based on:
| Legitimate Interest: | To prepare and send quotes you've requested |
| Contract: | To fulfill our installation services |
| Consent: | For marketing communications |
| Legal Obligation: | Tax and accounting requirements |
3. Data Sharing & Security
🔒 We Never Sell Your Data
Your personal information is never sold, rented, or traded to third parties for marketing purposes.
3.1 Limited Sharing with Service Partners
We only share essential information with:
- •Door Manufacturers: Order specifications only (no personal contact details)
- •Our Installation Team: Contact and address for appointments
- •Email Service Provider: To send you quotes and updates
- •Accounting Software: For invoicing and tax compliance
3.2 Security Measures
Encrypted Transmission
SSL certificates on all forms
Secure Storage
Password-protected systems
Limited Access
Staff training & confidentiality
Regular Updates
Security patches & monitoring
4. Your Rights
Under UK GDPR, you have complete control over your personal data:
Access Your Data
Request a copy of all information we hold about you
Correct Information
Update or correct any inaccurate details
Delete Your Data
Request removal of your personal information
Stop Processing
Object to or restrict how we use your data
Data Portability
Receive your data in a portable format
Withdraw Consent
Opt out of marketing at any time
To exercise any of these rights: Email us at sales@idoor.co.uk or call 01296 630650. We'll respond within 30 days.
5. Data Retention
We only keep your information as long as necessary:
| Data Type | Retention Period |
|---|---|
| Quote Requests | 2 years if no purchase |
| Customer Records | 10 years (warranty period) |
| Financial Records | 7 years (legal requirement) |
| Marketing Preferences | Until you unsubscribe |
| Website Analytics | 26 months |
6. Marketing & Communications
6.1 Quote Follow-ups
When you request a quote, we may send:
- ✓Your requested quote by email
- ✓Up to 2 follow-up emails to check if you have questions
- ✓Updates if prices or specifications change
6.2 Marketing Emails (Optional)
With your consent, we may send:
- •Special offers and promotions
- •New door styles and colors
- •Maintenance tips and advice
Easy Unsubscribe: Every marketing email includes an unsubscribe link. You can also opt out by emailing sales@idoor.co.uk or calling us.
7. Cookies & Website Tracking
Our website uses cookies to improve your experience:
Essential
Required for website to function
Analytics
Help us improve our site
Functional
Remember your preferences
You can control cookies through your browser settings or our cookie banner.
8. Additional Information
8.1 Children's Privacy
Our services are for adults only. We don't knowingly collect data from anyone under 16.
8.2 International Transfers
Your data is stored and processed in the UK. Any international transfers comply with UK GDPR requirements.
8.3 Policy Updates
We may update this policy occasionally. Check the "Effective Date" at the top for the latest version.
Contact Us About Privacy
Your Right to Complain
If you're not satisfied with how we handle your data, you can contact the Information Commissioner's Office: